First Citizens Bank of Trinidad & Tobago to offer telephone banking

Wednesday, November 5, 2003

TORONTO, Canada: Computer Talk Technology Inc. (CTT) has announced that it will equip First Citizens Bank (FCB) in Trinidad and Tobago with new systems to offer fully automated telephone banking services.

FCB will deploy the new systems to direct calls in its 24 agent call center, as well as two specialized, embedded features to provide fully automated telephone banking options, along with outbound marketing campaigns and customer call backs. 

These new systems will let FCB's customers carry out transactions such as bill payments, money transfers, and account reviews, over the phone at any time of day. 

FCB marks CTT's second major Caribbean installation; last year a CTT voice solution was successfully deployed for TSTT, Trinidad and Tobago's largest telecommunications company.

"CTT came to us with excellent customer references and a top notch support team. Their integrated and modular approach allowed us to design the system to our exact specifications, which our customers will appreciate," said a senior staff member at FCB.

"FCB is evolving its service capabilities and automating banking functions will simplify things for both FCB staff and its customers, who will now have the freedom to bank whenever they want," said Greg Blackett, Director of Marketing at CTT. 

The system offered by CTT is a fully embedded multi-channel communication tool that allows contact centers to focus on customer care without worrying about technology distinctions and product integration. Embedded features, including speech recognition, e-mail, web chat, conversation recording, and campaign management, can be activated when needed. Users can respond to changing business needs in real-time with the reporting and administration capabilities. 

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